Free UK Delivery on All Head Torches

Last updated: April 2025

Where Do We Ship From?

Thorzy head torches are dispatched directly from our fulfilment centre in China. We partner with reliable international logistics carriers to deliver high-quality head torches to customers across the UK — including England, Scotland, Wales, and Northern Ireland.

Shipping internationally allows us to offer premium head torches at competitive prices, while still providing a dependable and trackable delivery service.

UK Shipping Costs

We believe getting your head torch should be simple. That is why we offer free shipping on every single order to the United Kingdom — no coupon needed, no minimum basket size.

Delivery Times to the UK

The table below shows our current estimated delivery timeframes for UK orders:

Working days are Monday to Friday, excluding UK public holidays. Delivery estimates begin from the date your order is dispatched, not from when it is placed.

Order Processing Time

Once payment is confirmed, your Thorzy head torch is processed and prepared for dispatch within 1–3 business days. You will receive a dispatch confirmation email as soon as your order leaves our warehouse.

During high-demand periods — such as sales events or public holidays in China — processing may take an additional 1–2 days. We will always keep you informed if this affects your order.

How to Track Your Head Torch Order

All Thorzy UK orders include tracking as standard. Here is how it works:

1. You place your order and receive an order confirmation email from us.
2. Once dispatched (within 1–3 business days), we send you a shipping confirmation email containing your tracking number.
3. Use your tracking number on the carrier’s tracking portal to follow your parcel’s journey to your door.

UK Customs, Import Duty & VAT

As our head torches ship from China, orders entering the UK may be subject to customs assessment by HMRC. Here is a straightforward breakdown:

Orders Under £135

No UK customs duty applies. VAT at the standard UK rate (20%) may be collected at checkout or assessed on arrival — we will make this clear before you complete your purchase.

Orders Over £135

Your order may be liable for UK import duty and VAT, which is assessed by HMRC when your parcel arrives in the UK. Any applicable charges are the responsibility of the buyer and are not included in our listed product prices unless explicitly stated at checkout.

• We are unable to pre-calculate exact customs charges, as these are determined by HMRC at the point of import.
• Refusing to pay customs charges and declining a parcel does not automatically entitle you to a refund, as return shipping costs will be deducted.
• For guidance on potential import costs, we recommend checking the UK Global Trade Tariff.

Delays & Circumstances Beyond Our Control

We do our best to meet every estimated delivery window, but occasionally delays occur due to factors outside our control. These may include:

• Customs inspections or holds by HMRC or UK Border Force
• Severe weather conditions or natural events
• Incorrect or incomplete delivery address entered at checkout
• Carrier disruptions, strikes, or peak-season volume
• Public holidays in China or the UK affecting processing and transit

In any of these situations, we will communicate proactively and work to resolve the issue as quickly as possible.

Lost or Missing Orders

If your tracking status shows “delivered” but you have not received your head torch, we recommend:

• Checking with neighbours or any safe place the courier may have left the parcel
• Looking for a calling card from the delivery carrier
• Waiting an additional 2 working days — parcels are occasionally marked as delivered slightly early

If your order has not arrived within 25 working days of your dispatch confirmation, please contact us at support@thorzy.com. We will investigate and offer a replacement or full refund.

Incorrect Delivery Address

Please review your delivery address carefully before completing your purchase. If you spot an error immediately after ordering, email us at support@thorzy.com as soon as possible — we will do our best to amend it before dispatch.

Once an order has been dispatched, we cannot guarantee address changes are possible. Thorzy cannot be held responsible for non-delivery resulting from an incorrect address provided by the customer.