Contact Us
Got a question about your order, our head torches, or anything else? We are here to help. Fill in the form below or drop us an email — we aim to respond within 1–2 business days.
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Response Time
We respond within 1–2 business days.
Monday – Friday, excluding UK public holidays.
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Order Support
For order tracking, include your order number in your message to speed things up.
Quick Answers
Before reaching out, you might find your answer here:
Delivery & Shipping
How long does delivery take? Where do you ship from?
Returns & Refunds
How do I return an item? When will I get my refund?
Warranty
What does the 12-month warranty cover?
FAQ
Browse all frequently asked questions.
Send Us a Message
Fill in the form below and we will get back to you as soon as possible. Please include your order number if your enquiry is about an existing order.
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Please note: We are unable to respond to enquiries on weekends or UK public holidays. If
your matter is urgent, email us directly at support@thorzy.com.
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